Privacy Policy

1. Introduction

Welcome to Replai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Business Profile: Business name, description, and related information you provide
• Keywords: Search terms and keywords you configure for monitoring
• Usage Data: Information about how you use our service, including interactions and preferences
• Payment Information: Payment details processed securely through our third-party payment processors

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Monitor Reddit for relevant mentions based on your keywords
• Generate AI-powered relevance scores and response suggestions
• Send you notifications and alerts about relevant mentions
• Process your payments and manage your subscription
• Communicate with you about updates, security, and support
• Analyze usage patterns to improve our AI algorithms
• Detect, prevent, and address technical issues or fraudulent activity

4. Reddit Data

Replai monitors publicly available Reddit posts and comments based on the keywords you configure. We do not access private or deleted Reddit content. All Reddit data is subject to Reddit's own Terms of Service and Privacy Policy. We use this data solely to provide our monitoring and analysis services to you.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We use industry-standard encryption, secure servers, and regular security audits to protect your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to our processing of your personal information
• Withdrawal: Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us at privacy@replai.com

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@replai.com
• Email: support@replai.com